Video calling is as convenient as a phone call, with the added value of face-to-face communication.
It’s easy, can save you time and money, and brings your care closer to home.
Our administration team will offer you this option as a preference to help reduce the spread of COVID-19, for your safety and ours. WHRIA remains open for face to face consultations, as an ‘essential service’, including our doctors and allied health practitioners.
YOU MUST NOT ATTEND IF YOU FEEL UNWELL, HAVE A FEVER OR ANY CONTACT WITH SUSPECTED COVID CASES.
To attend your video consultation appointment or test your equipment, click on: https://attend.vc/whria
Am I suitable for a video-consultation?
Where appropriate, you can have your consultation online via a video conferencing. You will be able to see and hear your practitioner and they will be able to see and hear you via a visual and audio link. If you are unable to video call, a phone call may be provided.
The usual consultation fees apply for most people.
You may be eligible for a Medicare rebate for our specialist physicians (doctors) and psychologist with the COVID-19 Telehealth rebates if:
Vulnerable to COVID is currently listed as a person who:
For more information see this Medicare link
COVID-19 Telehealth consultations and Medicare rebates
WHRIA Doctors & Specialists: For your safety and ours, we prefer video or phone consultation for your appointment. For medical appointments that require a physical examination or treatment clinic consultations are available.
WHRIA psychologist: full service available via video or phone call. Medicare rebates available.
WHRIA Physiotherapists & osteopaths: Telehealth is preferred when a physical examination or treatment is not required. Clinic appointments available in the city and Kogarah clinics. See below for more info.
Attending your appointment via a video call is easy
All you need is to be connected to the internet with a device that contains a camera and microphone, such as a smart phone, a laptop or a computer. When you book your appointment, our administration team will send you this link https://attend.vc/whria to check your equipment a few days before your appointment.
HOW DO I START MY VIDEO-CALL APPOINTMENT
WHRIA uses Attend Anywhere™ for our video consultations. This service provides health-grade privacy, security and data protection and you enter our online Waiting Area via our website into your own private video room.
Instead of travelling to your appointment, you enter our waiting area online. WHRIA is notified when you arrive and your clinician will join you when ready. There is no need to create an account. No information you enter is stored.
CAN I CONSULT MY WHRIA PHYSIOTHERAPIST, PSYCHOLOGIST OR OSTEOPATH VIA VIDEO CONSULTATION?
Yes. Psychology can provide the same service. Physiotherapy and Osteopathy can provide a full service, minus the hands-on aspect.
Medicare provides a full rebate if you have a referral from your GP for Chronic Disease Management (physio or osteo) or a Mental Health Care Plan (psychology) during COVID.
Many people have consulted our manual therapy practitioners and have found the appointments very useful, especially during the time of COVID-19 prevention. The consultation can provide many aspects of your care, apart from the physical touch, including:
At present there is no private health rebate for allied health video consultations such as psychology, physiotherapy and osteopathy. Contact your insurer if you would like this to change.
If I live outside major cities, can I use Telehealth to consult WHRIA?
Yes. If you live out of Sydney or have difficulty attending appointments in person, where appropriate, you can have your consultation online via a video conferencing. You will be able to see and hear your practitioner and they will be able to see and hear you via a visual and audio link.
You may be eligible for a Medicare rebate for our specialist physicians (doctors) under the Rural and Remote Telehealth program if:
For more information see our Video call consultations with WHRIA practitioners Health Information Sheet to download.