Video consultations at WHRIA – Telehealth

Video calling is as convenient as a phone call, with the added value of face-to-face communication.

It can save you time and money, and brings your care closer to home.

Am I suitable for a video-consultation?

If you live out of Sydney or have difficulty attending appointments in person, where appropriate, you can have your consultation online via a video conferencing. You will be able to see and hear your doctor and they will be able to see and hear you via a visual and audio link.

The usual consultation fees apply. 

Follow up appointments with our physicians when a clinical examination is not required may be suitable for video-consultation. In some cases, a first appointment may also be suitable for video-consultation and your GP can help you make this decision, and include it in your referral.

You may be eligible for a Medicare rebate for our specialist physicians (doctors) under the Telehealth program if:

  • you live in a telehealth eligible area at the time of the video consultation (our staff can check this); and
  • you live at least 15km by road from the specialist or consultant physician; or
  • be a care recipient of a residential aged care facility (located anywhere in Australia); or
  • be a patient of an eligible Aboriginal Medical Service (located anywhere in Australia).

Attending your appointment via a face-to-face video call

All you need is to be connected to the internet with a device that contains a camera and microphone, such as a smart phone, a laptop or a computer.


WHRIA uses Attend Anywhere™ for our video consultations. This service provides health-grade privacy, security and data protection and you enter our online Waiting Area via our website into  your own private video room.

To attend your appointment, click on:

Instead of travelling to your appointment, you enter our waiting area online. WHRIA is notified when you arrive and your clinician will join you when ready. There is no need to create an account. No information you enter is stored.


Yes, however there is no rebate for allied health video consultations such as psychology, physiotherapy and osteopathy. You can discuss if it is appropriate for you with your health professional for follow up appointments. First appointments often require a clinical examination; however, pain education and psychology may be suitable.

For more information see our Video call consultations with WHRIA practitioners Health Information Sheet to download.

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